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We just received the furniture today and are over the moon. We were so nervous about ordering online sight unseen but the dresser and nightstands are beautiful. Many thanks and please thanks the craftsman as well.” -V. Defrancis  

If you are feeling unsure about ordering furniture sight unseen, you aren’t the only one. Many of our customers take major leaps of faith when shopping for furniture online, and we’re always happy to see these nervous customers satisfied in the end. We get countless emails from our customers expressing gratitude for a quality product and great service, and we are proud to be a company people can really trust. We know that purchasing quality furniture is an investment, and we want our customers to feel confident that their investment is a wise one. If you are shopping around between different furniture companies, all offering furniture sight unseen, there are several things you should look for to make sure you can really trust the product and the company behind it.

5 Ways to Know if you can Trust an Online Furniture Company:

1. Ability to visit and see the quality of the furniture in person. Even if you can’t to go to the showroom and see the furniture yourself for distance reasons, having a showroom is a sign of confidence that the quality of furniture is most likely consistent with what the company promises online.

2. Transparency about the people behind the company. Can you meet the people who work there–from the owners to the customer service members? Can you atleast read and learn about them on the company website? Learning about the people who work at the company is a great way to get to know the company you are working with. If a company doesn’t tell you about who they are, how can you be sure they are people you can trust? You want to know that real people are there to handle your order and guide you through the process.

3. Quality testimonials. Check the website for a testimonials page, this should give you an accurate picture of the quality of their service and their product. Sites like sitejabber are a good resource as well.

4. Accessibility. Does the company offer you many different ways to reach and interact with their customer service team? Is it easy to contact them if a problem were to arise? Are they quick to respond? A trustworthy company won’t make it hard for you to reach them by phone, live chat, email, or in person.

5.  Lifetime guarantee. A company that is worthy of your trust is one that will stand by their product 100%. A lifetime guarantee should give you the confidence that what you are buying is top quality and crafted with care.

What else do you look for when shopping online for furniture sight unseen? Let us know in the comments!

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.

Bedroom-furniture How would you feel about buying expensive, high end handmade Vermont furniture over the Internet?  Scared?  If so, you're not alone.  Quite honestly, most of our customers at Vermont Woods Studios who are first-time buyers are nervous about it. 

We're always working hard to improve our website, add photos that show the details of construction, quality, joinery and such but let's face it– a website simply cannot convey the quality of handmade solid wood furniture.  You really have to see it to appreciate it. 

 

Joinery-handmade-solid-wood-furniture While we work through the growing pains of getting a bigger showroom, we want to express our gratitude to the customers who have posted opinions and independent reviews of our furniture at various places online.  It is so helpful to new customers and it's essential for us to grow our business and fulfill our mission.  Thank you!  (We do have a testimonials page on our website, but most times new customers are understandably looking for an independent opinion.)

 

GreenPeople.org is one place customers have posted their candid opinions about our furniture and our customer service.  GreenPeople.org provides an independent, unaffiliated website for opinions and reviews of all kinds of businesses.  We thank Steve Urow and honor his mission of promting honesty, fairness and justice in business. We recommend his site for posting reviews of any products or services you may be purchasing online or in person.  Best of luck to Steve and crew!

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.

SHAKERMOON-BED
Just to let you know… at Vermont Woods Studios we live for your feedback about our furniture.  It really makes our day.  Here’s a recent testimonial from a new friend and customer, E. W. In California:

Hi Rebecca:

Tom, you delivery driver left about 20 minutes ago. He was running early and was able to make the delivery at noon instead of 3:00pm.  And when he said noon, boy, he meant noon. He drove up a few minutes before
12:00, was very courteous, efficient, unloaded, assembled, cleaned up
and was done in under 45 minutes.  Oh and what about the furniture?  It’s
great. It looks a little pale now but once the cherry darkens a bit
over time it’ll look just like the photos on your website.  Yes, it was worth the wait (just don’t tell my co-workers I said that).  As a matter of fact, I am taking photos back to work so they can see “the goods” (a very demanding lot).  Once again, thank you for keeping me informed as to the status of the furniture and the delivery. I appreciate the
customer service.  Thank you, EW

P.S. is it possible to purchase another leaf for the table? Just curious.

Thanks so much Eleanor for taking the time out of your busy day to drop us this nice note!

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.