September 17th, 2010 by Peggy Farabaugh
Five years ago who would have ever even considered buying high end furniture online? Probably not many but several factors have been changing that. Today you can buy almost anything online and the process for buying furniture just keeps getting better and easier. Here are a few things to consider if you're shopping for fine furniture online:
Quality, Style and Price – Shopping online opens up a whole new world of choices when it comes to furniture quality, style and price. Even if you're planning to buy your furniture at a local brick and mortar store, you'll benefit from researching these options online and learning how they affect each other. You can also get an idea of what prices are fair and reasonable, as prices for the same piece of furniture can vary unbelievably from store to store.
Customization – Big box stores don't typically offer customization but smaller local stores usually do and so do many online furniture stores. A lot of our customers who live in Boston, Manhattan and other cities need to have their furniture customized to fit small spaces and we're happy to accommodate that. Custom furniture is not necessarily any more expensive than catalog furniture, especially if we're working off an existing design that just needs to be sized up or down to fit into your space.
Lead Time – Buying furniture online often means factoring in additional lead time for crafting and/or shipping. For example, at Vermont Woods Studios the average time between order placement and delivery to your home is about 6 weeks. That can vary depending on the particular pieces of furniture ordered, the degree of customization and the customer's location.
One last thing: online furniture stores have had to really focus on customer service in order to survive. The Internet provides such an accessible forum for reviews of our quality that there is no room for mistakes or less than stellar customer service. This is a great thing for both customers and the industry. It raises the bar for online and brick and mortar stores alike.
September 5th, 2010 by Peggy Farabaugh
At Vermont Woods Studios we have the privilege of working with some of the best fine furniture makers in the world, so the crafting part of our business is always pretty trouble-free. It's the shipping end of things that presents the biggest challenge.
Our shipper is an award-winning antique furniture specialist. They are the shipper of choice for Sotheby's and Christie's too. Occasionally however, we get a phone call that something has gone awry. That happened last month when Jessica L phoned. There had been a mis-communication between Jessica and our shipper and as a result, this Vermont Made Shaker Buffet was delivered when she was not at home.
Normally the shipper would contact Jessica and return another day, however Jessica's neighbor volunteered to receive the delivery on her behalf– a solution that didn't work out for Jessica. Our job, when something isn't quite right like this is to fix the problem and make sure our customer is happy with the result. Rebecca is our ace problem solver and here's how Jessica described her damage control efforts:
I wanted to write you to thank you for the excellent customer service I received from
I initially wrote to complain that a delivery of a dresser had been
made without notice or my confirmation – since I was not home, the
dresser ended up at my neighbor's. Rebecca immediately emailed me back, and called, with apologies. I had not expected or thought that anything could be done, but Rebecca
arranged for the delivery men to return and move the dresser from my
neighbor's to my apartment. I was so impressed by the attention she gave
the matter, as well as her ability to redress the situation. The
dresser was moved yesterday, without a hitch. Also, the piece I ordered
is absolutely beautiful. I look forward to ordering from Vermont Woods Studio in the future, and my neighbor – who housed the dresser for a
week – also asked for your website info, as he loved the piece.
I don't usually write letters like this, but I don't usually receive
such great service. The true mark of a company is revealed, I think, not
by flawless service, but how problems are addressed. This situation was
addressed with the utmost care, respect, and competency. I truly thank
Rebecca for that.
Thanks Rebecca for all you do for our customers and our business. You are awesome! And thanks Jessica for taking the time out of your busy day to write such a nice note.
July 25th, 2010 by Peggy Farabaugh
Our handcrafted Vermont made furniture is making it's way around the world, with the latest overseas delivery arriving safely in Hawaii.
"Douglas asked how we like our new dining table and chairs. We are very pleased with them! The wood is beautiful, the workmanship is top notch, and they were delivered much quicker than estimated. Thank you for a quality product. Aloha, Patsy."
We ship our handcrafted Vermont made furniture throughout most areas of the continental United States for free. Alaska, Hawaii and international deliveries incur additional charges due to crating, shipping and duties although many times our furniture is still cost-competitive particularly for large orders. Give us a call for details regarding fine furniture shipping and delivery.