You have many choices when it comes to purchasing fine furniture online. We know if we’re going to continue to grow Vermont Woods Studios and accomplish our mission we need to provide you with the best furniture selection, value, quality, shipping, delivery and customer service available. So we’re always working on that and measuring our progress.
Our latest customer survey results show that 98% of our customers were very satisfied (rating us excellent or very good) with their Vermont Woods Studios experience and would purchase from us again. Industry experts are extremely impressed with these results. As far as I can tell, we are leading the industry although most companies do not publish their results so I can’t be sure.
You can scroll through the Customer Review section of this blog, or visit our Testimonials page (where you will find links to independent third party reviews as well) or our Facebook page to find additional details and customer ratings. We are striving for 100% customer satisfaction ratings as well as transparency in our reporting.
Have questions about buying furniture online? Please feel free to contact us or visit our showroom in Vernon, Vermont. We’re here to make your furniture purchasing experience enjoyable and worry-free. We want you to join the 98% Club!
Yesterday I mentioned our Vermont Woods Studios Furniture Customer Satisfaction Survey. As far as I know we are the only company in the furniture industry that's willing to publish candid customer reviews and survey rating results.
It's not all perfect and I'll admit, I'm more than a bit uncomfortable publishing it. Not because we're doing badly (we're actually doing great and getting better every day), but because there is much discussion needed to interpret the results.
I'll be writing a number of additional posts over the next few weeks to discuss the details behind the numbers as well as our plans for improving them as we move forward. I have to ask you to read the whole series of posts or you won't have an accurate picture of our customer reviews, and how they fit in with the broader context of the furniture industry.
I welcome your comments and suggestions throughout the process. You can post them in the comments section below or on our Vermont Furniture Facebook. To all of those customers who contributed to this assessment, we say thanks as we continue to work through implementing your input.
So… here's how customers rated our performance in the following areas:
Excellent or very good – 86.95% (many online orders require no interaction with customer service personnel, thus the 13% response for NA)
Neutral – 0%
Needs improvement – 0%
Unsatisfactory – 0%
No answer or not applicable – 13.04%
So there you have it– the good, the bad and the ugly of our customer satisfaction survey results. Please check in over the next few weeks to see further details about what's behind the numbers and how we're working to continuously improve them.