June 5th, 2013 by Peggy Farabaugh
Michelle just forwarded me this customer review on our solid wood bookcases:
Hi Michelle, We just wanted you to know how pleased we are with our bookshelf! It is just beautiful, and exactly what we hoped it would be. The construction and craftsmanship is first class, and we could not be happier with it. Please extend our thanks to your outstanding craftsmen/craftswomen for a job well done! We plan to post some very favorable comments about the work you did for us on your website. Is there any other way we could help “spread the word” about the great products and service you are providing, that would be helpful to your business? We want to do all we can to encourage and support builders of fine, American-made, furniture like Vermont Woods Studios. Best regards, Raymond and Bobbie S, Austin, Texas
What a great way to start the day, right? We’re sending our sincere thanks out to Raymond and Bobbie and also beginning to work on a webpage for them and other Vermont Woods Studios fans to publicly gush about Vermont’s fine furniture. Have any other feedback or suggestions for how we can make the most of your testimonials? Post your comments on our Furniture Testimonials page, in the space below, or better yet on our Facebook.
Looking for more detail about how customers like their Vermont made furniture? Check out these other blog posts:
December 5th, 2011 by Peggy Farabaugh
If I'm investing a lot of money in something– say a new car, I spend a significant amount of time researching my options. Then when I've made a decision on a particular car I continue to research everything about that model and the company that makes it.
Well, I figure the same is true for people when they're investing in high end, handmade furniture. But unfortunately not much performance data is available from furniture companies. Either they don't do customer satisfaction surveys or they choose not to publish their results. Why is that?
Although we're a small company, we've been surveying our customers since we started our business 6 years ago. I thought I would share some of our results and performance metrics with you over the next couple weeks. These results are taken from a survey of 130 customers who just received their new furniture over the last few months. We received 69 customer responses for a pretty decent response rate of 53%. The questions we asked them included:
Please rate our performance in the following areas
* Quality of furniture
* Ease of ordering
* Shipping and delivery
* Response of customer sevice personnel
* Would you purchase from Vermont Woods Studios Furniture again?
Here's the link to follow the results of our customer reviews, complaints and satisfaction survey as they emerge. Check back in now and then over the next few weeks to see what our customers are saying about their furniture.
January 19th, 2011 by Peggy Farabaugh
How would you feel about buying expensive, high end handmade Vermont furniture over the Internet? Scared? If so, you're not alone. Quite honestly, most of our customers at Vermont Woods Studios who are first-time buyers are nervous about it.
We're always working hard to improve our website, add photos that show the details of construction, quality, joinery and such but let's face it– a website simply cannot convey the quality of handmade solid wood furniture. You really have to see it to appreciate it.
While we work through the growing pains of getting a bigger showroom, we want to express our gratitude to the customers who have posted opinions and independent reviews of our furniture at various places online. It is so helpful to new customers and it's essential for us to grow our business and fulfill our mission. Thank you! (We do have a testimonials page on our website, but most times new customers are understandably looking for an independent opinion.)
GreenPeople.org is one place customers have posted their candid opinions about our furniture and our customer service. GreenPeople.org provides an independent, unaffiliated website for opinions and reviews of all kinds of businesses. We thank Steve Urow and honor his mission of promting honesty, fairness and justice in business. We recommend his site for posting reviews of any products or services you may be purchasing online or in person. Best of luck to Steve and crew!