Solid Wood Bookcases | Custom Handcrafted in Vermont | American Made
I know everyone thinks all customer reviews are phoney — and for good reason:  most of them are.  But ours are real and below are the verbatim thoughts of our new friends in Austin, Texas who are oh so happy with their new solid wood bookcases, custom crafted here in Vermont.

Michelle just forwarded me this customer review on our solid wood bookcases:

Hi Michelle,   We just wanted you to know how pleased we are with our bookshelf!  It is just beautiful, and exactly what we hoped it would be.  The construction and craftsmanship is first class, and we could not be happier with it.  Please extend our thanks to your outstanding craftsmen/craftswomen for a job well done!   We plan to post some very favorable comments about the work you did for us on your website.  Is there any other way we could help “spread the word” about the great products and service you are providing, that would be helpful to your business?  We want to do all we can to encourage and support builders of fine, American-made, furniture like Vermont Woods Studios.   Best regards,   Raymond and Bobbie S, Austin, Texas

What a great way to start the day, right?  We’re sending our sincere thanks out to Raymond and Bobbie and also beginning to work on a webpage for them and other Vermont Woods Studios fans to publicly gush about Vermont’s fine furniture.  Have any other feedback or suggestions for how we can make the most of your testimonials?  Post your comments on our Furniture Testimonials page, in the space below, or better yet on our Facebook.

Looking for more detail about how customers like their Vermont made furniture?  Check out these other blog posts:

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.

 

Customer-Ratings-VT-Furniture

Our latest customer survey results show that 98% of our customers were very satisfied with their Vermont Woods Studios experience and would purchase from us again.

You have many choices when it comes to purchasing fine furniture online.  We know if we're going to continue to grow Vermont Woods Studios and accomplish our mission we need to provide you with the best furniture selection, value, quality, shipping, delivery and customer service available.  So we're always working on that and measuring our progress. 

Our latest customer survey results show that 98% of our customers were very satisfied (rating us excellent or very good) with their Vermont Woods Studios experience and would purchase from us again. Industry experts are extremely impressed with these results.  As far as I can tell, we are leading the industry although most companies do not publish their results so I can't be sure.

You can scroll through the Customer Review section of this blog, or visit our Testimonials page (where you will find links to independent third party reviews as well) or our Facebook page to find additional details and customer ratings.  We are striving for 100% customer satisfaction ratings as well as transparency in our reporting. 

Have questions about buying furniture online?  Please feel free to contact us or visit our showroom in Vernon, Vermont.  We're here to make your furniture purchasing experience enjoyable and worry-free.  We want you to join the 98% Club!

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.

Sitejabber

Sitejabber provides user-generated, consumer reviews of Vermont Made Furniture along with opinions on thousands of other businesses

If you're reading this blog, chances are you're either a friend of ours or you're researching Vermont Woods Studios Fine Furniture to see if we're a legitimate business before you plunk down your hard earned money for our handmade furniture.

I get that.  We're a small company so we're not reviewed on every online consumer review site, but many of our customers have taken the time to review us and on several online venues.  You'll find links to these independent reviews on our Testimonials page.

One online review site that I just discovered last week is Sitejabber and they have 3 independent review of our Vermont Made Furniture.  I think it's a pretty good site.  It was named one of the Top 100 Websites of 2010 by PC Magazine.  Here's how they describe themselves:  "SiteJabber is a consumer protection service which helps people avoid fraudulent websites and find ones they will love."  They've had a lot of positive press from media outlets like USA Today, The LA Times, Readers Digest and many others.  The challenge for Sitejabber and other user-operated review sites is filtering out the spam that website owners and their rivals often write, while posing as consumers.  That is certainly annoying when you're trying to find honest reviews.

At Vermont Woods Studios, we realize that investing in fine furniture is a decision you need to research thoroughly thus we try to post as much information as we can to help you understand our company and the committment we have to our customers and their complete satisfaction.   Recently compiled customer feedback statistics are published here.  Check out the section of my blog that provides additional customer reviews and statistics and give us a call to discuss your questions.  If you cannot travel to Vermont to visit us personally, we are happy to try to find an existing customer in your area who would be willing to speak with you about their furniture and their purchasing experience.

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.

Copeland-monterey-bed

Copeland Furniture's Monterey Bed is Made in America

We've been offering Copeland's American made (actually Vermont made) bedroom furniture for over 2 months now.  Because each piece is hand made to order, it's taken awhile to get the furniture crafted, shipped and installed in our customers' homes.  But the first several bedroom sets are being delivered and customers are starting to contact Shannon with their reactions:

"BEAUTIFUL! It is extremely well made, extremely easy to put together and is a stunning addition to my home. My handyman, who has put furniture together for more than 20 years, couldn't stop commenting on how beautiful the bed was and how amazingly simple it was to put together. I love the bed and I love that it was made in America!"

~Barbara F, NJ

Thanks Barbara! We're extremely happy to hear this kind of positive review from our customers and are delighted to know they are sleeping better on their new handmade American furniture from Vermont Woods Studios.

 

 

 

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.

Furniture-reviews-ratings-complaints

 

Last month we posted the results of our most recent Vermont Woods Studios Furniture customer satisfaction survey.  We received reviews and ratings from 69 of the 130 customers we surveyed (a response rate of 53%).  The questions we asked customers assessed the: quality of our furniture, ease of ordering online, shipping and delivery experience, price and response of customer sevice personnel. 

We also asked overall questions:  Would you purchase from Vermont Woods Studios Furniture again and What complaints do you have?

My previous post focused on customer reviews of our shipping and delivery performance, including a recent complaint and how we handled it.

 

 

Today I wanted to share customer feedback about the quality of our Vermont made furniture. When asked to rate "Quality of Furniture" our customers responded:
   *    Excellent or very good – 94.03%
   *    Neutral – 1.49%
   *    Needs improvement – 0%
   *    Unsatisfactory – 0%
   *    No answer or not applicable – 4.48%

So these numbers are good, but our goal is to have 97-100% of responses in the excellent to very good range so this 3% deficit is going to bother me.   We’ll be working on identifying the cause of this shortfall and fixing existing systems or implementing new systems to continuously improve. 

One positive thing is that there were no responses in the “needs improvement” or “unsatisfactory” categories.  But 1.49% were neutral and 4.48% either did not answer the questions or said quality was not applicable.  Hmmm? 

I wonder if some people are just uncomfortable rating the quality of fine, handmade furniture.  It’s kind of a science, really.  And an art.  I’ve written a number of posts recently about defining fine furniture.  There’s a big difference (quality and price-wise) between made to order furniture, customized furniture, custom wood furniture and custom artisan furniture.  It all depends on the type of wood used, styles of craftsmanship, sustainability and more. 

So it's complicated and maybe that's why a few people declined to answer that one.  I'm not sure. I'd be interested to hear your thoughts.  Please feel free to post below in the comments, or on our Vermont Furniture Facebook or email me directly at peggy@VermontWoodsStudios.com.  Thanks!

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.