online shipping
Behind the Veil: Customer Service- Part One
After you purchase fine furniture at Vermont Woods Studios, your order is in the hands of Liz, Sean and Heather– our Customer Service Team. In spite (or because) of their occasional joking around, I don’t think you could find a more capable team to look after your interests and ensure a safe, smooth delivery to your home… -peggy
Though I proudly work as a customer service representative at Vermont Woods Studios, like most everyone here, I have multiple responsibilities- like coordinating our shipping department. When I say ‘department’, I mean myself and ample help from my co-workers, Heather and Sean. And when I say ‘coordinator’ it should be understood I’m not blanket wrapping or boxing furniture or doing any heavy lifting (in the physical sense)- no, my job more consists of generously detailed spreadsheets conveying who has what going where. Of course, this is the most plain way to relate the job of shipping coordinator- behind every spreadsheet entry is a person that myself or one of my close seated co-workers has likely spent time helping to carefully select the furniture destined to become heirlooms in their lives.
Perhaps you’ve been one of these people or you soon will be. Either way, you may be curious what happens after the phone calls and email exchanges are done and your furniture crafting is under way. I’ll start by saying you are never forgotten. There may not be a group of Einsteins providing customer service here (though we certainly know a heck of a lot about furniture) but we have an inspired sense of memory when it comes to recalling individual customers- their personalities, orders and particular needs.
Order processing, peer checking, communicating with craftsmen, booking delivery and the occasional office party barely begins to highlight the ins and outs of our department. Want to explore the caverns of the Vermont Woods Studios world? Check back every other week for a detailed (possibly wordy) exploration of our day to day. Next week features Behind the Veil: Customer Service- Part Two; the surprisingly interesting (in the opinion of some) order processing process.
Fall Into Savings: All Dining Furniture Sale
September has arrived, and with it, the feeling that fall
has begun. In Vermont, the signs
of fall are: pumpkins replacing summer berries at the farm stands, pick your
own apple signs, and of course, leaves coloring our landscape. The last of the
harvest brings us some of our favorite seasonal treats, like apple cider and
pumpkin pie. With cooler weather approaching, there will be a shift to inside
dining to enjoy these seasonal decadents with family and friends. It is time to
start thinking about retiring your barbeque grill and patio furniture for the
season, and preparing your dining room for fall feasts. What better way to
spruce up your dining room than getting some new furniture? So, we're making
that easier by putting all of our hardwood dining furniture styles, including
modern, contemporary, traditional, and shaker on sale until September 18th.
Save up to 20%, plus free shipping and a lifetime guarantee. See our online gallery for details.
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