October 18th, 2012 by Peggy Farabaugh
Last week we received an enthusiastic email from a family in California thanking us for the great job our moving company (Clark and Reid) did with the delivery of their Vermont made Shaker bedroom set:
“I wanted to let you know what a wonderful experience I had with your movers. I had one of your beds shipped to my vacation home in the Sierras. Because the road is very steep and winding, Clark and Reid needed to bring the bed in a special shuttle, the cost of which they covered. Also, I wasn’t able to be present at the house at the time a driver was available to make the delivery, and was able to arrange to have a concierge service meet the driver and let him into the house to assemble the bed. Clark and Reid offered to reimburse me for the cost of the service (up to $75).
I was told by the concierge that the driver was very professional and efficient. He arrived on time and handled all the details of moving and assembly. It was a pleasure to purchase furniture from you and to work with such an excellent shipper. Thank you so much! Best Regards, Debbie D
We love hearing your Vermont made furniture stories and reviews, whether they’re about the delivery experience or the good times you share around the dining table with family and friends. Keep ‘em coming! You’re helping us make our systems better. In this case, the comments went to straight to Clark and Reid where the driver and his manager reviewed them together (maybe someone will even get a well-deserved raise). Other comments have helped us improve the quality of our Shaker furniture and the logistics needed to get it from the forest to your living room.
So help us Movers and Shakers by sending in feedback about your new Vermont handmade furniture. Use the comments section below, email us or connect using our Facebook. Thanks in advance for your feedback!