Vermont Woods Studios Handmade Furniture

Heather G

Behind the Veil: The Order Processing Process

December 21st, 2012 by Liz Francese

order processingAside from a few harmless office pranks, helping customers is the fun part of our job.  The moment your order is sent in, however, the real work begins: order processing.

 Step One: Translate the Order

Your order is first taken in by Heather and Douglas- these two practiced order processors translate your ‘language heavy’ Order Notification into a series of short phrased descriptions and codes.  These descriptions and codes are written in forms unique to each of our craftsmen.

Step Two: Peer Checking

As the orders are pending review by the craftsmen, they undergo peer checking by Sean. With the eye of a hawk, Sean compares each document  (order notification, invoice, purchase order) associated with your order.  Sean’s trained mind can decipher the differing languages in these documents and assure they all are saying the same thing.

Step Three: Correspondence with Craftsmen

The craftsman eventually replies in the form of a Sale Order- which Heather then scrutinizes one last time before assuring all documentation is accurate and crafting is a GO.  All the while Douglas (our supervisor) plays a few rounds of Snood and grunts his disapproval of our work.

Step Four: Post Processing Party

We don’t actually have a party after each order but we do have a good time all the while.  This holiday season has been a real test to our team’s order processing skills.  The large influx of giving spirit has put Vermont Woods Studios sales above our goals. In return, we’d like to give a little back.  If you’re looking for a belated Christmas gift or just want to finally get something for yourself after all your holiday shopping, check out our Winter Holiday Sale and save up to 20% off.

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