August 26th, 2013 by Michelle Rooks
What do pizza delivery people, airport shuttle drivers, hotel room maids and Vermont Woods Studios furniture shippers have in common? All involve people in the service industry making your dining, travel or purchase experience less stressful and as comfortable as possible.
We at Vermont Woods Studios do not have our own drivers, but we have taken great care in selecting shipping companies that we trust. We like to think that our drivers treat the American-made, fine hardwood furniture our customers order as if it were their own!
Prior to working here I had never thought about the fact that, while our shippers are paid by Vermont Woods Studios, they frequently go above and beyond when it comes to making sure our customer’s fine wood furniture orders are delivered in perfect condition. “White Glove Shipping” was a new term for me. Did you know that before they leave our craftsmen’s shops, our shippers personally inspect each piece, then blanket-wrap it and upon delivery place it in the room of the customer’s choice? They also do whatever assembly is necessary and remove any residual packaging… leaving no work left for the customer!
Here’s a question. Do you give a gratuity to the pizza delivery person? What about your airport shuttle driver? Hotel maids? Why not consider your furniture delivery person? By no means should you feel obligated, it really just comes down to your comfort level. One person I know uses the price of a nice dinner for each delivery person as her guide for what she feels is appropriate. Gratuity is greatly appreciated—it’s a way of saying thanks for a job well done!