Candid customer reviews of Vermont made furniture.

Vermont Furniture Reviews

Every couple weeks, Sean sends a survey out to customers who have recently had our Vermont made furniture delivered to their homes.  We want to make sure that we’ve met & hopefully exceeded customer expectations.  And of course if we’ve fallen down on the job in any way, we have to ensure we’ve made things right with the customer and upgraded our systems so mistakes don’t happen again.  Surveys also give us a chance to ask our customers what changes they think we should make to better serve their future needs.  Occasionally though, we slip in a question that quite honestly, could be seen as a little self-serving… like:

What were the most important factors in your decision to buy from Us?

Quality craftsmanship is always a recurring theme in response to this question.  Here are some other specific responses that Sean and I were reading today:

  • “We wanted to support a local business when its price-point was the same as large online retailers. The personal touch was important as well”
  • “Styles available; quality and source of woods; friendly, knowledgeable, helpful sales person (Rebecca)”
  • “The guarantee; that it was made in the U.S.; the pleasant people who responded to our question”
  • “You build with walnut and cherry. Best woods for furniture. I had just finished a walnut table and needed the chairs to be of the same wood. The combination is spectacular!”
  • “Price and having a basic design that you were willing to alter, and having had a sale that covered the cost of the alteration to the design. It was also a help that you’re close enough to Boston that I could go arrange the alterations in person – we looked at a several of tables.”
  • Then there was this one from Phyllis W:

“I am not a wealthy person, but when I buy something, I want to love what I buy”

To me, that says it all.  It’s the bottom line and the reason we work so hard to keep this small business in business.  We want our customers to love what they buy.  To Phyllis and everyone who has invested their valuable time in responding to Sean’s customer satisfaction surveys:  thank you for helping us to continually improve and further our mission of furnishing a greener world.  We hope you love your new furniture!

Read more Vermont furniture reviews on our testimonials page and connect with our customers on Facebook.  Also, check out independent reviews on Green People, Site Jabber, Yellow Pages and Yelp.

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.

SHAKERMOON-BED
Just to let you know… at Vermont Woods Studios we live for your feedback about our furniture.  It really makes our day.  Here’s a recent testimonial from a new friend and customer, E. W. In California:

Hi Rebecca:

Tom, you delivery driver left about 20 minutes ago. He was running early and was able to make the delivery at noon instead of 3:00pm.  And when he said noon, boy, he meant noon. He drove up a few minutes before
12:00, was very courteous, efficient, unloaded, assembled, cleaned up
and was done in under 45 minutes.  Oh and what about the furniture?  It’s
great. It looks a little pale now but once the cherry darkens a bit
over time it’ll look just like the photos on your website.  Yes, it was worth the wait (just don’t tell my co-workers I said that).  As a matter of fact, I am taking photos back to work so they can see “the goods” (a very demanding lot).  Once again, thank you for keeping me informed as to the status of the furniture and the delivery. I appreciate the
customer service.  Thank you, EW

P.S. is it possible to purchase another leaf for the table? Just curious.

Thanks so much Eleanor for taking the time out of your busy day to drop us this nice note!

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.