Copeland-american-furniture-vtVermont woodworkers are among the best in the world, so the furniture making part of our online business at Vermont Woods Studios Fine Furniture is the easy part.  It's the shipping and delivery that's our biggest challenge. 

All of our furniture is made to order in small and medium-sized woodworking shops around our state.  Furniture makers work with great care and precision to make sure their pieces leave the workshop in tip-top condition. The last thing we want is to have to ask them to make something over again because it got broken by a shipper.  Not to mention that receiving damaged furniture is a huge let down to our customers and totally unacceptable by any measure.

So over the years we developed a policy where (unless it was something small or a customer absolutely needed a RUSH delivery) we ship furniture via a white glove delivery service.  With white glove delivery, furniture is handled by only one company from the time it is picked up in Vermont until the time it's set up in a customer's kitchen, home office, dining room or bedroom. 

The delivery crew arranges a convenient time for delivery several days in advance.  They arrive at a customer's home in uniform, bring the furniture inside, unpackage it, help inspect it and set it up (including assembly, if any).  For fine furniture I've always felt this is the only acceptable shipping solution.

Our new partner, Copeland Furniture, however is beginning to persuade me that it's possible to engineer a successful DIY (do-it-yourself) furniture delivery system that will save customers money. Copeland has made significant advances in the art, science and technology of fine furniture packaging and shipping over the last couple years.  They are now the world leader in safe, efficient, economical fine furniture shipping. 

So, for Copeland furniture only we now offer free shipping and do-it-yourself (DIY) delivery as a more affordable option for customers who are willing and able to handle their own delivery.  With DIY delivery, your furniture is brought to your doorstep where you must unpackage and inspect it yourself, then sign for it.  You are responsible to bring your furniture into your home and assemble it, if needed.  For chests, dressers and desks, there is typically no assembly required, with the exception of drawer and door knobs.  With beds and tables, you must assemble them yourself– and easy directions are provided.

Customers can save an average of $300 with a DIY delivery.  If you're interested, just give us a call or specify DIY as your choice in the pull-down menu for shipping when you're making an online purchase.  Of course, Copeland furniture can also be purchased with white glove delivery for an additional fee.  You can specify that on the pull-down menu as well.  Either way, if you're purchasing furniture online be sure to review the applicable Furniture Delivery and Inspection procedures to protect yourself in case of any possible problems down the road.

We are eager to get your feedback on this new method of shipping.

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This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.

Whether you're buying fine handmade furniture at a local store or an online furniture store, you'll want to be able to feel relaxed and confident that your furniture is going to arrive safely at your home, in the same pristine condition that it left the showroom or shop in.  Believe it or not, we spend almost half of our time working with the best professional shippers in the business to make sure that everything goes smoothly with the white glove delivery of your furniture.

 

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The cold cruel fact about high quality handmade furniture is that it's going to take awhile.   We're always looking for ways to improve our efficiency and decrease our lead times though.   So far, we've been able to get it down to an average of about 9 weeks from the date of purchase to the date of delivery.  That may sound like a long time and we're continuously trying to improve, but the reality is that quality does take time.  Here's why:

When you order a piece of furniture from Vermont Woods Studios, it is built to order just for you.  Typically your craftsman will have other orders in his or her queue so it may be a few weeks before he begins crafting your furniture.  Once begun, it may take anywhere from a few days to several weeks to complete the crafting process, depending on the degree of complexity and the type of finish you have selected.

white glove shipping and delivery
As soon as we receive a planned completion date from your craftsman, we begin arranging for our award-winning white glove shipper to pick up your order. If you live in the Northeast, shipping can take as little as a few days, whereas those in California may have to plan for up to 5 weeks (worst case) for shipping. 

We do have shippers who can deliver faster, but with speed comes increased risk of damage.  It's not an absolutely intolerable risk, but it's one we like to discuss with you upon order placement so you can make an informed choice.

And finally, if you're in a hurry you are not out of luck.  You can still order handmade furniture and have it delivered to your home in about a month if you choose from our Quick Craft Furniture Collection.  These are our most popular items that craftsmen make all the time so they can be ready FAST.

Give us a call and we'll find a way for you to get the beautiful handmade furniture you've been longing for within a reasonable time frame.  And remember the furniture you order from Vermont Woods Studios will be in your family for generations.  When you receive it I'm willing to bet you'll say, "it was worth waiting for".

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This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.