September 5th, 2010 by Peggy Farabaugh
At Vermont Woods Studios we have the privilege of working with some of the best fine furniture makers in the world, so the crafting part of our business is always pretty trouble-free. It's the shipping end of things that presents the biggest challenge.
Our shipper is an award-winning antique furniture specialist. They are the shipper of choice for Sotheby's and Christie's too. Occasionally however, we get a phone call that something has gone awry. That happened last month when Jessica L phoned. There had been a mis-communication between Jessica and our shipper and as a result, this Vermont Made Shaker Buffet was delivered when she was not at home.
Normally the shipper would contact Jessica and return another day, however Jessica's neighbor volunteered to receive the delivery on her behalf– a solution that didn't work out for Jessica. Our job, when something isn't quite right like this is to fix the problem and make sure our customer is happy with the result. Rebecca is our ace problem solver and here's how Jessica described her damage control efforts:
I wanted to write you to thank you for the excellent customer service I received from
I initially wrote to complain that a delivery of a dresser had been
made without notice or my confirmation – since I was not home, the
dresser ended up at my neighbor's. Rebecca immediately emailed me back, and called, with apologies. I had not expected or thought that anything could be done, but Rebecca
arranged for the delivery men to return and move the dresser from my
neighbor's to my apartment. I was so impressed by the attention she gave
the matter, as well as her ability to redress the situation. The
dresser was moved yesterday, without a hitch. Also, the piece I ordered
is absolutely beautiful. I look forward to ordering from Vermont Woods Studio in the future, and my neighbor – who housed the dresser for a
week – also asked for your website info, as he loved the piece.
I don't usually write letters like this, but I don't usually receive
such great service. The true mark of a company is revealed, I think, not
by flawless service, but how problems are addressed. This situation was
addressed with the utmost care, respect, and competency. I truly thank
Rebecca for that.
Thanks Rebecca for all you do for our customers and our business. You are awesome! And thanks Jessica for taking the time out of your busy day to write such a nice note.
July 31st, 2010 by Peggy Farabaugh
Where is the handmade wood furniture capitol of the USA? Would you be surprised if I told you it was Vermont? Many people are: they think of North Carolina as being the center of American made furniture and thirty years ago it was. But times have changed.
Over the past three decades, North Carolina companies have outsourced the vast majority of their furniture making to China and other third world countries. Big name furniture makers that we associate with the American made brand like Thomasville, Drexel Heritage and Broyhill are no longer making much furniture in the USA.
Vermont, with an unofficial count of some 2000 furniture makers has stepped in to become the fine handmade wood furniture capitol of America. Take a tour through Vermont's country roads and you'll find small workshops dotted throughout the countryside with old-world proprietors ready to welcome you into our world of traditional handmade furniture making.
Fine handmade wood furniture is an investment you will always be able to enjoy and pass down to your family for many generations. Check out Vermont Woods Studios to see a sampling of Vermont's fine furniture makers and give us a call to arrange a tour of woodworking shops in our state that offer the type of high quality fine furniture you've been longing for.
January 19th, 2010 by Peggy Farabaugh
Are you spending more time at home these days and less time going out? If you're burrowing in for the winter, maybe now is the time to curl up on the couch, take a look at the furniture in your nest and think about where it actually came from. See how well it meets this totally biased, arbitrary and unscientific test.
If your furniture is: Give Yourself
What was your score? It's hard to even know because chances are there is nothing on the furniture to provide this information. It's a good bet, however that if you didn't go out of your way to buy American and you don't know where it came from, your furniture is probably imported, made from illegally harvested rainforest wood and crafted by slave laborers making pennies per hour.
We're trying to encourage consumers to buy American furniture, that's handcrafted here in the USA from local sustainably harvested woods, by people making a livable wage. Oddly enough, the price is roughly the same either way.
Check out our American made furniture at Vermont Woods Studios and compare.
January 12th, 2010 by Peggy Farabaugh
The talented craftspeople of Vermont Woods Studios have been busy designing several new furniture pieces that we're showcasing as we begin the new decade. Check out these two new furniture collections online:
Curves are back… yeah! The Green Mountain Furniture Collection has drawers that are slightly concave, curving inwards and
The Modern Bow Front Furniture Collection has curved drawers that that bow out slightly as shown.
They remind me of the simple but graceful furniture my grandparents had. I've always loved these styles and am so glad they're making such a strong comeback. Many thanks to the dedicated and creative artisans who make them!