October 20th, 2012 by Peggy Farabaugh
If you’ve called us at Vermont Woods Studios to ask about fine furniture, place an order or just find out more about our company, there’a a good chance you talked to Elizabeth Francese. Liz and Heather Gantt are our “front office” Sales and Customer Service crew, working with customers on the phone, via online chat, email and in person.
It’s hard to believe that Liz has been here for 4 months! And I’m just now getting around to introducing her to you. Well, it’s not entirely my fault since she (like everyone else around here) isn’t all that crazy about being in the spotlight. It’s possible, actually that she’s been dodging me about this blog post.
Anyway, if you’ve been working with her on a furniture order, you already know how personable, diligent and smart Liz is. She’s a quick study and that’s good because the learning curve is pretty steep around here and the stakes are high. For example, if your furniture has already been crafted and you’re waiting for shipping and delivery, Liz is the logistics wizard who makes all that happen. She coordinates between you, your craftsman and our shipper to ensure your furniture arrives on time and in pristine condition. It can be a high-pressure job but she’s up to the task and we’re getting a lot of feedback from happy customers who are pleased with the results.
While introducing Liz though, maybe I should share a few things you won’t already know. Well… she’s a graduate of Keene State College with a BA in English and a minor in art. While in school Liz volunteered for alternative Spring Break projects in New Orleans (post Hurricane Katrina, painting houses in poverty stricken areas) and Moab UT (removing invasive species from public lands and making trails).
Locally she’s volunteered in many environmental projects, including cleaning the Ashuelot River and participating in the Solar Festival. Oh and I don’t want to forget this little known fact– Liz used to work at the Fantastic Umbrella Factory, which sounds like a fascinating place you might want to visit one of these days.
So that’s the inside scoop on Liz Francese. She’s been an extremely competent and fun-loving addition to our group and we’re feeling very lucky to have her here at Vermont Woods Studios. Next time you call, ask Liz what she’s up to and how her day is going. You’re sure to get an interesting answer!