Vermont Woods Studios Handmade Furniture

Behind the Veil: Customer Service- Part One

December 3rd, 2012 by Liz Francese

Liz, Sean and Heather: Fine Furniture Sales and Customer Service Team

After you purchase fine furniture at Vermont Woods Studios, your order is in the hands of Liz, Sean and Heather– our Customer Service Team.  In spite (or because) of their occasional joking around, I don’t think you could find a more capable team to look after your interests and ensure a safe, smooth delivery to your home…          -peggy

Though I proudly work as a customer service representative at Vermont Woods Studios, like most everyone here, I have multiple responsibilities- like coordinating our shipping department.  When I say ‘department’, I mean  myself and ample help from my co-workers, Heather and Sean.  And when I say ‘coordinator’ it should be understood I’m not blanket wrapping or boxing furniture or doing any heavy lifting (in the physical sense)- no, my job more consists of generously detailed spreadsheets conveying who has what going where.  Of course, this is the most plain way to relate the job of shipping coordinator- behind every spreadsheet entry is a person that myself or one of my close seated co-workers has likely spent time helping to carefully select the furniture destined to become heirlooms in their lives.

 

Perhaps you’ve been one of these people or you soon will be.  Either way, you may be curious what happens after the phone calls and email exchanges are done and your furniture crafting is under way.  I’ll start by saying you are never forgotten.  There may not be a group of Einsteins providing customer service here (though we certainly know a heck of a lot about furniture) but we have an inspired sense of memory when it comes to recalling individual customers- their personalities, orders and  particular needs.

 

Order processing, peer checking, communicating with craftsmen, booking delivery and the occasional office party barely begins to highlight the ins and outs of our department.  Want to explore the caverns of the Vermont Woods Studios world?  Check back every other week for a detailed (possibly wordy) exploration of our day to day.  Next week features  Behind the Veil: Customer Service- Part Two; the surprisingly interesting (in the opinion of some) order processing process.

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