November 17th, 2013 by Peggy Farabaugh
Perhaps the most rewarding part of our fine furniture business (or any business, I would imagine) is when a customer becomes a friend. This is a story about a friendship that developed between our staff and a family who lives in Alaska.
The truth is… the process of ordering handcrafted, made to order furniture is a (relatively) long one. Sometimes it takes 8 weeks or more for crafting a dining room set. After that shipping can take a couple additional weeks (depending on a customer’s distance from our workshops in Vermont) because “faster is not always better” when it comes to moving fine furniture.
So during this period we get to know our customers pretty well. We communicate back and forth regularly about our progress and about the schedule and logistics for delivery. Occasionally our conversations about logistics include personal details and once in a while this leads to a special friendship which develops unexpectedly. Such was the case with the family of Jeff F who recently sent us this kind note:
We recently purchased a dining room table and chairs from Vermont Woods Studios. We looked around before we made our selection, both online and in local stores. Although we had not made a purchase previously from Vermont Woods Studios, we made a leap of faith and ordered from them, as they seemed to offer the materials, design, and craftsmanship we were looking for.
It’s not often these days that people exceed your expectations, but ours were exceeded in all respects. The staff at Vermont Woods Studios was informative, knowledgeable, and responsive. Communications, estimated ship dates, and follow up all were timely and accurate. When the furniture pieces arrived, they were just as we had hoped. Each piece was extremely well-crafted. Joints were flawless. The cherry wood was gorgeous and the grain was very well-matched. The finish was nearly luminescent.
We found the people at Vermont Woods Studios wonderful to work with, and our experience could not have been more positive. They went out of their way to help and accommodate us at every turn. We have recommended them to friends without any hesitation, and I’m certain that we’ll be ordering additional pieces of furniture for our home.”–Jeff F.
Thanks, Jeff. Your letter made our day and reminded us what our jobs are all about. Cheers– to many happy moments shared together around your Vermont made dining furniture!