About Liz Francese

Liz Francese
Liz works as a customer service representative and part-time office DJ. If she isn't at the gym (which is more often than you might think) she is indulging in the culinary arts, practicing her moves at local music events or hunting for records and cassette tapes with her boyfriend. Liz is also an avid reader, mediocre knitter and holds a B.A. in English with a focus on Writing.

Catalina Walnut TV & Media Wall Unit

Pieces like Copeland’s Catalina Walnut TV & Media Wall Unit make me think two things: how cool and when would anyone ever need that.  Well the point is, you don’t need a TV Media Unit. Heck, you don’t even need a TV- any one can just grab a pencil and paper and scrawl away listening to the nearest radio frequency for entertainment.  But even coming from a girl who enjoys spinning a vinyl on a Sunday morning- I want that TV and I want it on that entertainment unit.

Apparently another woman had the same thought this week- which is what brought my attention here in the first place.  She loved the piece but… well there were a few changes she wanted to see.

Truth is, at Vermont Woods Studios what you see is not all you can get.  With a  combination of her vision, my knowledge of the Vermont Woods Studios inventory (not to mention, incredible talent with a Sharpie) and the expertise of our craftsman- Viola!  Mary Shelley herself couldn’t have concocted a better recipe.
Maybe it is a bit strong to suggest we ‘Frankenstein-ed’ the piece together- it comes a bit more gracefully than that- but the idea was essentially inspired from what the numerous Vermont craftsmen we  work with do every day.
Left to right, top row: New England Shaker Large Entertainment Center- Wall Unit, Vermont Made Shaker Entertainment Center 40″, New England Shaker Corner Entertainment Center #2  Bottom row: New England Shaker Media Center 57″, Retractable Pop-up TV Media Center 85″, Modern Shaker Bi-Fold Door Media Center

Combination pieces, like our TV Media Units, might be a bit of luxury but they’re well worth it.  Along with offering organization (especially for those pesky AV wires and extra remotes), they are beautiful works of art with the added bonus of the purpose they serve (who wants to watch TV on the floor?).  Better yet, they can be crafted to match your own artistic vision.  If this post has inspired you to dream up your perfect media unit- give us a call! We’d be happy to help make that dream a reality.

 

 

 

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.

Maybe the best things in life aren’t free…

Usually when we see the word ‘Free’ it is associated with a couch that belonged to someone’s great aunt and is now sitting on the curb in your neighborhood hosting exposed springs and splintered upholstery.  As a result of this common association, we’re apt to raise a skeptical eyebrow at the word.  Is anything really free?  Sure, you can take the couch at no cost, but you’ll be paying for the tetanus infection later.

Rest assured, there is one place where you can trust ‘Free’, and that’s right here at Vermont Woods Studios.  Our free shipping guarantee is applicable to most locations in the lower 48 states- that means you too, California!  And just because it is free does not mean it’s cheap!  Nay, we only trust our furniture to ship with the best.   Shipping companies and types  will vary with individual customer orders and needs as we see fit, guaranteeing the best shipping match for you and your furniture.

White Glove Delivery

Our cream of the crop delivery service comes wrapped in a blanket and delivered by our experts.  These guys know furniture- how to carry it, how to assemble it- and they do it with finesse and professionalism.  For local deliveries, however, Vermont’s own Green Mountain Messenger may be the ones at the door boasting the amicable attitude that comes standard with a Vermonter.

Another noteworthy white glove shipper we place our faith in is Manna Distribution Services- another good name for them would be Road Runner (we hear that’s taken though).   With them, the furniture may not come blanket wrapped but it will be there fast!

Threshold Delivery

For smaller orders, like a single coffee table or nightstand, or orders from our Copeland line, our standard shipping treatment is threshold delivery.  It means exactly what it sounds like- it is delivered right to the threshold of your home.  This is usually done by the popular shipping guys like UPS or FedEx, though we use a few others for larger pieces.  Occasionally we have a real do-it-yourself customers who insist on this sort of delivery, so they can put their new furniture together themselves.

Far Out Shipping

As I said above, free shipping only qualifies to most places in the U.S but those really determined to get a piece of the Vermont Woods Studios pie are more than welcome to contact us about shipping.  We’ve successfully shipped to Hawaii, Alaska and Canada and we’re even in the process of sending a Dana Thomas Grand Extension Dining Table to Kuwait!

 

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.

order processingAside from a few harmless office pranks, helping customers is the fun part of our job.  The moment your order is sent in, however, the real work begins: order processing.

 Step One: Translate the Order

Your order is first taken in by Heather and Douglas- these two practiced order processors translate your ‘language heavy’ Order Notification into a series of short phrased descriptions and codes.  These descriptions and codes are written in forms unique to each of our craftsmen.

Step Two: Peer Checking

As the orders are pending review by the craftsmen, they undergo peer checking by Sean. With the eye of a hawk, Sean compares each document  (order notification, invoice, purchase order) associated with your order.  Sean’s trained mind can decipher the differing languages in these documents and assure they all are saying the same thing.

Step Three: Correspondence with Craftsmen

The craftsman eventually replies in the form of a Sale Order- which Heather then scrutinizes one last time before assuring all documentation is accurate and crafting is a GO.  All the while Douglas (our supervisor) plays a few rounds of Snood and grunts his disapproval of our work.

Step Four: Post Processing Party

We don’t actually have a party after each order but we do have a good time all the while.  This holiday season has been a real test to our team’s order processing skills.  The large influx of giving spirit has put Vermont Woods Studios sales above our goals. In return, we’d like to give a little back.  If you’re looking for a belated Christmas gift or just want to finally get something for yourself after all your holiday shopping, check out our Winter Holiday Sale and save up to 20% off.

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.

Liz, Sean and Heather: Fine Furniture Sales and Customer Service Team
After you purchase fine furniture at Vermont Woods Studios, your order is in the hands of Liz, Sean and Heather– our Customer Service Team.  In spite (or because) of their occasional joking around, I don’t think you could find a more capable team to look after your interests and ensure a safe, smooth delivery to your home…          -peggy

Though I proudly work as a customer service representative at Vermont Woods Studios, like most everyone here, I have multiple responsibilities- like coordinating our shipping department.  When I say ‘department’, I mean  myself and ample help from my co-workers, Heather and Sean.  And when I say ‘coordinator’ it should be understood I’m not blanket wrapping or boxing furniture or doing any heavy lifting (in the physical sense)- no, my job more consists of generously detailed spreadsheets conveying who has what going where.  Of course, this is the most plain way to relate the job of shipping coordinator- behind every spreadsheet entry is a person that myself or one of my close seated co-workers has likely spent time helping to carefully select the furniture destined to become heirlooms in their lives.

 

Perhaps you’ve been one of these people or you soon will be.  Either way, you may be curious what happens after the phone calls and email exchanges are done and your furniture crafting is under way.  I’ll start by saying you are never forgotten.  There may not be a group of Einsteins providing customer service here (though we certainly know a heck of a lot about furniture) but we have an inspired sense of memory when it comes to recalling individual customers- their personalities, orders and  particular needs.

 

Order processing, peer checking, communicating with craftsmen, booking delivery and the occasional office party barely begins to highlight the ins and outs of our department.  Want to explore the caverns of the Vermont Woods Studios world?  Check back every other week for a detailed (possibly wordy) exploration of our day to day.  Next week features  Behind the Veil: Customer Service- Part Two; the surprisingly interesting (in the opinion of some) order processing process.

This blog is written by your friends at Vermont Woods Studios. Check out our Vermont made furniture and home decor online and visit our showroom and art gallery at Stonehurst, the newly restored 1800s farmhouse nestled in the foothills of the Green Mountains.